Privacy Policy

We may collect the following types of personal information when you use our website or visit our hospital:

• Personal Identification: Name, date of birth, gender, photograph, government-issued ID numbers.
• Contact Information: Phone number, email address, residential address.
• Medical Information: Medical history, diagnosis reports, prescriptions, lab results, treatment records, and insurance details.
• Appointment Data: Preferred doctor, department, date, and time slot when you book appointments through our website.
• Technical Data: IP address, browser type, pages visited, and time spent on our website (collected automatically for analytics).

Your information is used solely for the following purposes:

• To provide medical care, treatment, and hospital services.
• To schedule, confirm, and manage appointments.
• To process billing, insurance claims, and payments.
• To communicate with you regarding your health, test results, or follow-up care.
• To comply with legal and regulatory obligations under Indian law.
• To improve our website, services, and patient experience.
• To send important updates about our services (only with your consent).

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission (SSL/TLS) on our website.
• Restricted access to patient records — only authorized medical staff can access your health data.
• Secure cloud storage with industry-standard access controls.
• Regular security audits and staff training on data handling.

We do not sell, rent, or trade your personal information to third parties. Your data may be shared only in the following circumstances:

• With your consent: When you authorize us to share information with other healthcare providers for referrals or continuity of care.
• Insurance companies: For processing cashless hospitalization and insurance claims, as authorized by you.
• Legal compliance: When required by law, court order, or government regulation.
• Service providers: Trusted third-party vendors who assist in website hosting, analytics, or communication — bound by strict confidentiality agreements.

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for non-essential communications at any time.
• Lodge a complaint with the relevant data protection authority.

Our website may use cookies and similar technologies to enhance your browsing experience. These are small files stored on your device that help us understand how visitors use our site. You can control cookie settings through your browser preferences. We do not use cookies to collect personally identifiable medical information.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent. Medical records for minors are managed under the authorization of their parent or legal guardian.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.